EMERGENCY SERVICE
We offer emergency service 24/7/365. Below are the contact phone numbers you should use. Please note that you
must have an active account and rates for service set up with us for emergency service. After all, emergencies need
to be handled now, without delays due to negotiating terms and rates for service
423-447-7765 24/7 availability on this number
---->IF NO ANSWER, PLEASE CALL THESE NUMBERS<-----
800-867-0630
423-949-6526 (home number, please let ring. No VM or answering
machine on this number).
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I AM ALSO AVAILABLE VIA INSTANT MESSENGER AND TEXT
MESSAGING.
These methods, especially text/e-mail messaging is highly effective in reaching us in flight or for
sending messages that need quick or short reply.
Instant Messages: (MSN Service) thatpilottech@hotmail.com
Text Messages: Send e-mail to 4234477765@cingularme.com
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Many companies find themselves in need of emergency satellite or network services. We realise
that providing quick and accurate service is vital to customer satisfaction. Here are some points to
remember.
- We will accept or decline a mission within 15 minutes of your call. When you call, please
provide us with all of the pertinent information about the site. For example, we will need to
know about roof access (if we need to access the roof), site hours, contact information, and
address. We will also need to know about any special equipment or spare parts that will need
to be taken/ used on site.
- Our ability to fly is useful, but not always guaranteed. We reserve the right to decline a flight
mission due to weather, mechanical, or other safety concerns.
- With our acceptance, we will provide you with the name of the tech who will handle the call as
well as his/ her Estimated Time of Arrival (ETA). These times are estimates only, and may be
longer due to traffic congestion, weather (on the ground and aloft), and availability of
equipment. The variations on ETAs and actual arrivals will be greater the further distance that
we travel. In many cases our ETA's are based on previous travel experience to the destination,
and are usually fairly accurate.
- When flying, we are limited to 200lbs of "parts" plus our tools and an 18' ladder.
- Missions within a 100NM radius of Cookeville, TN will be driven. This includes the cities of
Nashville, Knoxville, Chattanooga, Lexington, KY, and Huntsville, AL. These cities are all within
a 2 hour drive of our home base.
- You must have an account set up with us in order to utilize our emergency services. Setting up
an account beforehand will save the trouble of having to negotiate terms, rates, and technically
educating the servicing technician, thus saving valuable time when going to a customer's site.